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Terms and Conditions

Cheshire Smokehouse Website Terms and Conditions

This Website is owned and operated by Cheshire Smokehouse Ltd a company registered in England and Wales whose registered office is at Vost Farm Morely Green Wilmslow Cheshire SK9 5NU. Company Registration No. 3919543. VAT No. 527591622.

Use of the Website

This Website is provided free of charge for personal use subject to these Terms and Conditions. The purpose of the Website is to provide you with details of our products and also to enable you to contact us in relation to any requirements you may have.

We may update these Terms and Conditions from time to time. Any changes will be notified via an amendment to this page and on the home page of the website. If you do not wish to accept the new Terms and Conditions and conditions you should cease using the Website. If you continue to do so, after the date on which the changes come into effect, your use will indicate your agreement to be bound by the new Terms and Conditions.

Making a purchase

Making a purchase could not be easier. Just browse our shop and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "View Cart or Checkout" and you will be asked for a few details that we need so that we can satisfy and complete the order.

We accept credit card and debit card payments. We accept Visa, Mastercard, Maestro and Solo. You may send your credit card or debit card information via phone, fax, post or over the Internet.

We use a reputable third-party provider to process all card payments for purchases through our website. When you pay for an order through our website, you will be taken to our third-party payment provider to make your payment before being directed back to our website. Our third-party payment provider is fully PCI compliant and they securely encrypt any data you provide in order to process your payment. We have no access to our customer’s payment card details and we do not handle or store these details in any way

Remittance Terms and Conditions

All orders must be accompanied by payment

Shipping and Handling

All orders will be delivered using an overnight carrier and will be despatched for the requested delivery date, stock permitting. Delivery cost ranges from £2 to £6.50 per delivery, depending on the products selected. The shipping cost for your order will be shown on the Checkout page. Highlands and Islands are not included; please contact our office for an individual cost. We currently do not deliver overseas.

Delivery Schedule

Your order is processed immediately upon receipt unless specified otherwise and is dispatched Monday to Thursday for next day delivery. Orders received after midday may not be despatched until the following day.

Guarantee

We guarantee your satisfaction. If any of our products does not meet with your satisfaction we will either refund or replace that item. Your statutory rights are not affected.

Intellectual Property

Unless otherwise stated, the copyright and other intellectual property rights in the Website, and all materials published on it (including without limitation photographs and graphical images) are owned by the Cheshire Smokehouse Ltd. You may print one copy of the content for your own personal use.

You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us.

If you print off, copy or download any part of our Website in breach of these Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Any rights not expressly granted in these Terms and Conditions are reserved.

Service Access

While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

Access to this Website (or part of this Website) may be suspended temporarily by us from time to time and without notice in the case of system failure, maintenance, new facilities or services or repair or for reasons beyond our control.

We aim to update our Website regularly, and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and Conditions and that they comply with them.

Viruses

We do not guarantee that this Website will be secure or free from bugs or viruses, and we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

You are solely responsible for securing and backing up your content, and for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.

You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

Links to and from other Websites

Where our Website contains links to third party websites they are provided solely for your convenience and information only. If you use these links, you leave this Website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites, or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them and we do not accept responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk.

Registration

To register on our Website you must complete the required registration and be legally capable of entering into binding contracts and be 18 years of age or over.

We process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and warrant that the details provided by you on registration are true, accurate, current and complete in all respects. You must notify us immediately of any changes to the information that you have provided when registering by updating your personal details.

You are responsible for any activity or order that occurs or is submitted under your email address or your email address used in combination with your password. If you know or suspect that someone else knows your password you should notify us immediately.

We may suspend or cancel a registration immediately without notice at our reasonable discretion, or if you breach any of your obligations under these Terms and Conditions.

The suspension or cancellation of your registration shall not affect either party's rights or liabilities.

Disclaimer

While we endeavour to ensure that the information on this Website is correct, we do not warrant that it is accurate, complete or up to date. We may make changes to the material on this Website, or to the Products and prices described in it, at any time without notice.

Any nutritional data contained on the Website is provided for guidance only and is not intended to be definitive or to amount to advice on which reliance should be placed. Please refer to Product labels for definitive information. In particular, you should always consult with your doctor, dietician or other specialist in relation to any dietary requirements you may have before consuming any Products supplied by us, and we accept no responsibility for the consequences of failing to follow this advice. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website, or anyone who may be informed of any of its contents.

The material displayed on our Website is provided without any guarantees, warranties or conditions as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude all conditions, warranties and other Terms and Conditions which might otherwise be implied by statute, common law or the law of equity. You must bear the risks associated with the use of the Internet. This paragraph does not affect your statutory rights.

Data Protection and Privacy

We respect your privacy and undertake to share and process your data in accordance with the Data Protection Act 1998 and our Privacy Policy updated to meet the requirements of the The EU General Data Protection Regulation (GDPR) May 2018 which can be accessed on the Website. Go to our Privacy Policy.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

The Cheshire Smokehouse does not disclose any buyer's information to any third party. Only the buyer's address given at the time of ordering is collected and only added to our list for future mailings with your permission. This is recorded by us and is collected lawfully and in accordance with the Data Protection Act 1998 and updated to meet the requirements of the The EU General Data Protection Regulation (GDPR) May 2018. If you do not wish to receive such information at any time, then please email us ([email protected]) with the subject as UNSUBSCRIBE and your address in the text box.

To view full details of our Privacy Policy please click here.

Credit Card Security

We use a reputable third-party provider to process all card payments for purchases through our website. When you pay for an order through our website, you will be taken to our third-party payment provider to make your payment before being directed back to our website. Our third-party payment provider is fully PCI compliant and they securely encrypt any data you provide in order to process your payment. We have no access to our customer’s payment card details and we do not handle or store these details in any way.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with English law. Any dispute or claim arising out of or in connection with the subject matter or formation (including non-contractual disputes or claims) of these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the English courts.

Complaints and contacting us

If you have any concerns about material which appears on our Website, or if you believe an item you have purchased from ourselves is defective or has been damaged in transit, please notify us immediately so we can advise on the best course of action. All complaints will be dealt with promptly and confidentially. You may telephone on 01625 548499, fax on 01625 548606, or e-mail us using the web site e-mail: [email protected]. These details can also be found in the Contact us section of the Website.