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Terms and Conditions

Cheshire Smokehouse Terms and Conditions

About us

Our contact details:
The Cheshire Smokehouse
Vost Farm
Morley Green
Wilmslow
Cheshire
SK9 5NU.

e-mail - sales@cheshiresmokehouse.co.uk
VAT number 527 5916 22
Company number 3919543

Making a purchase

Making a purchase could not be easier. Just browse our shop and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "View Cart or Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card and debit card payments. We accept Visa, Mastercard, Maestro and Solo. You may send your credit card or debit card information via phone, fax, post or over the Internet.

Shipping and Handling

All orders will be delivered using an overnight carrier, and will be despatched within 2/3 days of receiving your order, stock permitting. Delivery cost ranges from £2 to £6.50 per delivery, depending on the products selected. The shipping cost for your order will be shown on the Checkout page. Highlands and Islands are not included, please contact our office for an individual cost. We currently do not deliver overseas.

Delivery Schedule

Your order is processed immediately upon receipt unless specified otherwise and is dispatched Monday to Thursday for next day delivery. Orders received after midday may not be despatched until the following day.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. We are fully PCI compliant and no credit card details are stored in any format.

Guarantee

We guarantee your satisfaction. If any of our products does not meet with your satisfaction we will either refund or replace that item. Your statutory rights are not affected.

Complaint Handling Procedure

If you believe an item you have purchased from ourselves is defective or has been damaged in transit, please notify us immediately so we can advise on the best course of action. All complaints will be dealt with promptly and confidentially. You may telephone on 01625 548499, fax on 01625 548606, or e-mail us using the web site e-mail: sales@cheshiresmokehouse.co.uk.

Reaching Us

If you need to reach us, please email us on sales@cheshiresmokehouse.co.uk. Alternatively, you can call on 01625 548499 or fax us on 01625 548606 or write to us at: The Cheshire Smokehouse, Vost Farm, Morley Green, Wilmslow, Cheshire SK9 5NU.

Privacy Policy

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Should you wish to contact us please email: sales@cheshiresmokehouse.co.uk.

The Cheshire Smokehouse does not disclose any buyer's information to any third party. Only the buyer's address given at the time of ordering is collected and added to our list for future mailings. This is recorded by us and is collected lawfully and in accordance with the Data Protection Act 1998. If you do not wish to receive this information please email us (sales@cheshiresmokehouse.co.uk) with the subject as UNSUBSCRIBE and your address in the text box.

Remittance Terms

All orders must be accompanied by payment.